Legal information
Privacy policy
Last updated: .
Hydro Core, based in Bloemfontein, South Africa, is responsible for personal information collected through this website. For privacy enquiries, contact info@hydrocoresa.co.za.
Information we collect and why
When you contact us, we receive the details you provide, such as your name, email address, optional company and phone number, and your message. We use these to respond, discuss your requirements, prepare quotations and arrange requested services. Providing enquiry details is voluntary, but the form requires a name, email address and message so we can respond. Please avoid sending sensitive personal information or information about others unless necessary and authorised.
Essential cookies
This website uses essential cookies and browser storage to support the enquiry form and remember your menu preference. It does not include analytics or advertising trackers. Blocking essential cookies may prevent the form from working.
Sharing, security and retention
Enquiries are sent to Hydro Core’s business mailbox. Our hosting and email providers process information needed to deliver and operate these services. Information may also be disclosed where required by law or needed to handle a legal claim. We do not sell enquiry information.
We use reasonable safeguards to protect personal information. Enquiry correspondence is kept only as needed to deal with your request, provide services and meet applicable legal or recordkeeping requirements.
Your choices and rights
Under South Africa’s Protection of Personal Information Act (POPIA), you may request access to your personal information, ask for correction or deletion, or object to processing where the law allows. Contact us using the email above. We may need to verify your identity, and legal recordkeeping duties may limit what can be deleted.
External services and updates
If you choose WhatsApp or another external link, that provider’s privacy terms apply to your use of its service. We may update this policy when the website or our practices change; the date above identifies the latest revision.